Designing across industries, solving with purpose.
With 12 years of experience, I’ve navigated diverse challenges in retail, healthcare, automotive, and banking—applying the right tactics while keeping human-centered design at the core.
Increasing Customer Retention at the Dealership
A 24% increase in Prepaid Maintenance Plan sales, resulting in savings for the customer and loyalty for the dealership.
#Service Design, #DealershipCX
Boosting Revenue and Driving Customer Value
Unlocking a $1.2 million revenue opportunity while streamlining dealership workflows in a low-inventory market.
#ProblemDiscovery, #Enterprise SaaS, #DealershipCX
Removing Process Waste with Jobs-to-be-Done
Eliminating 55% of inefficiencies to create faster, more accurate employee workflows.
#Jobs-to-be-Done, #EmployeeWorkflow, #Automotive
From Investments to Cost-Savings
Enabling $3 million in cost savings while unlocking benefits for users, integrators, and dealers.
#UXDesign, #EnterpriseTools, #Automotive
Saving Hours by Streamlining Visitor Management
See how I demonstrated saving nurses 7.5 hours, securing the client acquisition.
#Service Design, #HealthcareCX
Designing an Efficient TSA Security Kiosk Interface
Reducing staffing needs by 33%, maintaining verification speed, and eliminating security gaps from manual checks
#Product Design, #AirportCX