Luis Martinez
Sr. Experience Design Pro
I partner with product teams in designing human-centered experiences that drive results.
✓ Workshop Facilitator ✓ Storyteller & Speaker ✓ Team Enhancer & Mentor
Reducing staffing needs by 33%, maintaining verification speed, and eliminating security gaps from manual checks
#Product Design, #AirportCX
A 24% increase in Prepaid Maintenance Plan sales, resulting in savings for the customer and loyalty for the dealership.
#Service Design, #DealershipCX
Using problem discovery and storytelling to secure investing in streamlining dealership workflows in a low-inventory market.
#ProblemDiscovery, #Enterprise SaaS, #DealershipCX
See how I demonstrated saving nurses 7.5 hours, securing the client acquisition.
#Service Design, #HealthcareCX
Creating a usable and tolerable UX while navigating the constraints of retrofitted legacy systems with new UI.
#UXDesign, #EnterpriseTools, #Automotive
Eliminating 55% of inefficiencies to create faster, more accurate employee workflows.
#Jobs-to-be-Done, #EmployeeWorkflow, #Automotive
Over the past 12 years, I’ve tackled complex design challenges across retail, healthcare, automotive, and banking.
Leadership
I am continuously developing leadership skills through hands-on experience.
Facilitator
By employing Human-Centered Design methods, I ensure meetings and workshops are engaging, focused, and tailored to achieve strategic goals.
Speaker
Through the Toastmasters program, I’ve honed my communication skills through delivering speeches, providing constructive feedback, and leading group discussions.
Mentor
I learn by teaching. That is why I’ve taught 101 Design Thinking and mentor individuals to overcome their challenges when speaking in public.
Endorsements
From people I collaborated with and taught.
Luis consistently demonstrated exceptional talent in leading large-scale discovery efforts and crafting strategic approaches to address challenges ranging from greenfield solutions to ambiguous process hurdles.
Mark Walker
Product Management Leader
Cox Automotive
I attended a user design class facilitated by Luis, and it was an extremely valuable experience. His teachings were both beneficial and engaging, creating a comfortable environment for sharing ideas.
Morgan Bryant
Agile Leader
Cox Automotive
I have worked with Luis for over three years and have always known him to be a creative and responsible individual. His UX/UI design, customer management skills, and expertise were vital several global company projects.
