Design is the whole experience
As a seasoned UX professional, I bridge the gap between business objectives and human needs.
Project Case Studies
Automotive CX - Biometric Check-In:
Enhancing Customer Experience and Driving Dealership Efficiency
Airport Experience - Efficiency at the Gate:
Designing an Intuitive TSA Security Kiosk Interface
Healthcare CX - Empowering Inpatients:
Streamlining Visitor Management with Biometric Solutions
SaaS Platform - Empowering Businesses:
Designing a Seamless Interface for Digital Biometric Services
Public Safety - Designing for Safety:
Crafting a User-Centric Public Safety App with Facial Recognition
FinTech - Pay with a Glance
Considerations for when Adopting Face Payment Methods
Articles
Stop the UX research bottleneck
Start with the human experience
Kind Words
I have worked with Luis for over three years and have always known him to be a creative and responsible individual. I believe that his UX/UI design and customer management skills in several global companies and project experience in many vital projects make him an excellent candidate for all multinational companies.
When I met Luis, he was responsible for UX/UI design and development in some of our most important projects. We work together for CSV and Customer Experience design for the customers. During the time I have known him, Luis has always shown excellent leadership and communication skill. When working on the same team, he has taken many responsible roles; his contributions include design thinking process and customer requirement specification, he achieved multiple important successes. His passion, combined with his organization, makes him an asset to any organization.
—
Masahiko “Mack” Nakagawa
VP of Business Development at NEC Corporation of America